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Vintun Values Service Superiority
Revolutionizing IT Service Management

1.0 What it is… the Vintun IT Service Management Center of Excellence

Vintun has established an ITSM Center of Excellence comprised of ITIL SMEs with years of cumulative experience across multiple organizations. Leveraging this expertise, we have developed a proven ITSM strategy comprised of people, technology, and processes. We have created a comprehensive model, following ITIL best practices, for delivering IT services, managing changes, and providing continual service improvement.

Beginning with a discovery phase, we develop optimized strategy, design, transition, operation, and continual service improvement practices. The Vintun ITSM Team defines and develops your organizational requirements in collaboration with multiple stakeholders with a focus on strategic analysis and service level improvements. We aim to accomplish your organizational goals by performing ITSM process development and improvement in several phases which are fit to purpose based on your organization.

Getting to know you. Discovery

Where are you now? Assessment

Where do you want to be? Envisioned future state

How do we get there? Roadmap and project plans

Take action! Execute the roadmap and project plans

Did we get there? Monitor, measure, and report on KPIs and metrics

Partnering with You in an Operational Role. Operations

2.0  How it works…the Vintun ITSM Strategy

Our ITSM subject matter experts have shaped a framework and set of guidelines to govern best practices in IT service management. Our standard operating model can be customized for optimal performance within your organization.

  • Conducts ITSM process ‘as-is’ assessment

  • Performs a discovery data call to identify ITSM tools

  • Conducts a ‘to-be’ workshop

  • Identifies current processes and plans maturity modeling for service improvement

  • Identifies new practices that will benefit the organization

  • Conducts a gap analysis to optimize processes

  • Conducts end-to-end process testing

  • Delivers a proposed plan for service improvement

  • Coordinates implementation of processes within existing ITSM tools (Remedy, ServiceNow, etc.) and identifies new tools as required

  • Develops customized processes, project plans, metrics reports, KPIs, CSFs, and other deliverables as required

  • Creates clearly defined ITSM practices, processes, and strategies

  • Facilitates Business Relationship Management and improvement opportunities

  • Provides customized process training to stakeholders

  • Identifies risks and develops risk management practices throughout the lifecycle

  • Develops organizational and RASCI charts

  • Assesses existing culture and values to strategize and implement Organizational Change Management

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Vintun Center of Excellence Integrated Approach​

The Vintun Center of Excellence successfully implements Information Technology Infrastructure Library (ITIL®), ITSM, Agile, Lean IT, DevSecOps, COBIT, Project Management, Risk Management, and Organizational Change Management best practices to deliver measurable results. Our integrated approach to ITSM is what sets us apart from other ITSM implementation instances by connecting business to IT and services to projects while delivering quality products.


3.0  Why Vintun ITSM? Advantages, Features, and Benefits


Our integrated approach leads to the following advantages and features to improve business alignment and service delivery for your organization.

Vintun ITSM Advantages:

  • Vintun developed a proven process assessment methodology employed during a two-year study at each Marine Corps base around the globe.

  • Vintun values a true partnership with our customers to provide the best service experience possible.

  • The Vintun Center of Excellence Team is comprised of highly skilled and knowledgeable consultants with real-world experience developing ITSM solutions.

  • The Vintun Consulting approach is flexible and adaptable based on your requirements.

  • Our Customizable products and services are based on your needs.

  • Vintun adopts best practices to deliver the most reliable outcomes.

Vintun ITSM Features:

  • We Focus on value and the customer journey. Delivering value is a part of who we are.

  • Our Fit for purpose solutions based on customer needs

  • We adopt an Agile approach to continual improvement

  • We focus on People as well as processes, services, and technology

  • Vintun will teach you how; skills and knowledge transferred to your team


Vintun ITSM Benefits:

The Vintun ITSM Team values business alignment, and provides the following benefits:

  • Customization – repeatable processes that are efficient and customized per organizational requirements.

  • Governance – documented strategies for IT and support for organizations’ control, compliance, and performance. Our IT, ITSM, and Enterprise governance strategies ensure appropriate policies, metrics, and practices are in place.

  • Quantifiable – our customizable metrics reporting helps define metrics from the business and stakeholder perspective and delivers suggestions for service level improvement.

  • Reliability – a strategic approach to achieving ITSM maturity that creates consistency and reliability. Tasks, responsibilities, and authorizations are well-defined and communicated; targets and quality are measured; comprehensive management reports are produced, communicated, and discussed; and formal planning is done.

  • Continual Service Improvement – our Vintun ITSM Team COE leverages Lean IT to constantly evolve and identify new methods to simplify, integrate, automate, and refine processes and the services it offers to enhance support for your organization.

  • Risk Management – planning for and alleviating risk is a cost-effective approach to ITSM. We develop risk management planning, identification, analysis, monitoring and control processes which are continuously updated to provide real-time analysis.

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