Vintun Values Service Superiority
Revolutionizing IT Service Management
Getting to Know About You
Where are You?
Where do You Want To Be?
Design and/or Reengineering
How do We Help You Get There?
Measures and Metrics
Did We Get There?
Partnering With You in an Operational Role
Continual Service Improvement
Organizations today face many challenges including Digital Transformation, over complex processes that do not support DevSecOps and Agile practices, unplanned downtime, and siloed culture contributing to a lack of collaboration and knowledge sharing. Customer demand continues to increase with added pressure for the need for improved speed to market, higher quality and reduced costs to deliver services.
Additionally, these organizations face ongoing Cyber Security risks.
In response to these challenges, Vintun has established an IT Service Management (ITSM) Center of Excellence comprised of Subject Matter Experts who have practical experience in providing an integrated service management approach including multiple best practices such as:
Organizational Change Management
Leveraging this expertise, we have developed a proven ITSM consulting strategy comprised of people, technology, and processes. We have created a comprehensive model, following best practices, for delivering IT services, managing changes, and providing continual service improvement. Our consulting practice delivers value at the strategic, tactical, and operational levels.
Our Consulting approach is adapted from ITIL 4 Continual Service Improvement Model
Quicker value delivery
Improved customer satisfaction
Reduction of costs to deliver services
Improved availability, reliability, and stability
Actionable processes that support Agile and DevSecOps practices
Becoming a data driven organization that improves strategic, tactical and operational decision making
Improved efficiency and effectiveness